Contact information
At Burlap Birch, customer satisfaction is important to us. If you have questions about our products, orders, shipping, returns, or refunds, our customer support team is here to help.
Store Information
Store Name: Burlap Birch
Email: Support@BurlapBirch.com
Phone: +1 859-300-3218
Business Address:
3565 Nicholasville Rd I-933
Lexington, KY 40503
United States
Customer Support Hours
Our customer support team is available during the following hours:
- Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)
- Saturday–Sunday: Closed
- Public Holidays: Closed
Our business follows the Eastern Time zone applicable to Lexington, Kentucky, United States, including daylight saving time where applicable.
Messages received outside business hours will be addressed during the next business day.
How Can We Help You?
You can contact us regarding:
- Product information and availability
- Order status and order updates
- Shipping and delivery inquiries
- Returns and refund requests
- Payment-related questions
- General customer support
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
Email Support
For general inquiries and customer assistance, email us at:
**Support@BurlapBirch.com**
Please provide a clear description of your question or concern. Our team will respond during business hours.
Phone Support
You can reach our customer support team by phone at:
+1 859-300-3218
Our phone support hours are Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time (ET), excluding public holidays.
Thank you for choosing Burlap Birch. We appreciate your business and look forward to assisting you.