Shipping policy
Last Updated: October 17, 2026
At Burlap Birch, we are committed to providing a smooth, reliable, and convenient shipping experience. Please review our shipping policy below for information about shipping costs, order processing, transit times, and delivery estimates.
1. Shipping Cost
Burlap Birch offers free standard shipping on all orders. No shipping fees are charged at checkout for eligible orders.
2. Order Processing and Handling Time
Orders are processed and prepared for shipment within 1–2 business days after the order is placed.
Our business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been processed and dispatched, it will be handed over to the shipping carrier for delivery.
3. Shipping and Transit Time
After your order has been dispatched, the estimated transit time is 3–5 business days.
Transit time begins when the shipping carrier receives your package, not when you place your order.
4. Estimated Delivery Time
The estimated total delivery time is 4–7 business days, including order processing and shipping transit time.
Please note that delivery estimates are approximate and may vary depending on your delivery address, carrier operations, weather conditions, public holidays, or other circumstances beyond our control.
5. Order Cut-Off Time
Our order cut-off time is 5:00 PM Eastern Time (ET).
Orders placed before the cut-off time will be processed according to our standard handling schedule. Orders placed after 5:00 PM ET will begin processing on the next business day.
All order cut-off times follow the local time zone of our business address in Lexington, Kentucky, United States.
6. Business Hours
Our customer support and business operating hours are:
- Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)
- Saturday–Sunday: Closed
- Public holidays: Closed
Messages and inquiries received outside business hours will be addressed during our next business day.
7. Shipping Destinations
Burlap Birch ships to the destinations available at checkout. Please enter your complete and accurate shipping address when placing your order to help prevent delivery delays.
Shipping availability may vary by location.
8. Tracking Information
When tracking information is available, it will be provided after your order has been shipped. Please allow time for the carrier to update tracking details after dispatch.
If you have questions about your shipment or tracking information, please contact our support team.
9. Delays and Delivery Issues
Although we aim to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to severe weather, carrier disruptions, public holidays, incorrect addresses, or other unforeseen circumstances.
If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you.
10. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
11. Contact Us
If you have any questions about our shipping policy, order processing, or delivery, please contact us using the details below.
Store Name: Burlap Birch
Email: Support@BurlapBirch.com
Phone: +1 859-300-3218
Business Address: 3565 Nicholasville Rd I-933, Lexington, KY 40503, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
We appreciate your business and thank you for shopping with Burlap Birch.