Terms of service
Last Updated: October 17, 2026
1. Introduction
Welcome to Burlap Birch. These Terms of Service govern your access to and use of our website and the products and services offered through it.
By visiting our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.
If you do not agree with these terms, please do not use our website.
2. Eligibility and Website Use
By using our website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.
You agree to use our website only for lawful purposes and not to engage in fraudulent activity, interfere with website operations, or attempt to gain unauthorized access to our systems.
We reserve the right to take appropriate action against activity that violates these terms or applicable law.
3. Products and Product Information
Burlap Birch makes reasonable efforts to display accurate product descriptions, images, specifications, and other product information.
However, colors and appearances may vary depending on your device, screen settings, and display capabilities.
Product descriptions and availability may be updated from time to time. If a material error affects your order, we will take reasonable steps to address the issue in accordance with applicable law.
4. Pricing and Payments
All prices and applicable charges are displayed on our website or at checkout.
We strive to ensure that pricing information is accurate. If a significant pricing or listing error is identified, we may contact you to explain the issue and discuss the available options before proceeding with the order, subject to applicable law.
Payments must be completed using an available payment method at checkout. Orders may be subject to payment authorization and verification.
We do not guarantee that every payment method will be available at all times.
5. Orders and Order Acceptance
When you place an order, you are submitting a request to purchase the selected products.
An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been finally accepted or dispatched.
We reserve the right to review, refuse, or cancel an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product unavailability, payment authorization issues, or inaccurate order information.
If we cancel an order after payment has been collected, any applicable refund will be handled in accordance with our Refund Policy and applicable law.
6. Shipping and Delivery
Burlap Birch offers free standard shipping on eligible orders.
Our standard estimated delivery schedule is:
- Handling time: 1–2 business days.
- Transit time: 3–5 business days.
- Estimated total delivery time: 4–7 business days.
Our standard order cut-off time is 5:00 PM Eastern Time (ET). Orders placed after the cut-off time may begin processing on the next business day.
Our regular business days are Monday through Friday, excluding public holidays.
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.
For complete details, please review our Shipping Policy.
7. Returns and Refunds
Eligible purchases may be returned within 30 days of delivery, subject to our Return and Refund Policy and applicable law.
- Return period: 30 days from delivery.
- Return shipping: Free for eligible returns.
- Refund processing: Within 5 business days after an eligible returned item has been received and the return approved.
The time required for a refund to appear in your account may depend on your payment provider or financial institution.
Please contact our customer support team before returning an item to receive the appropriate return instructions.
For full details, please review our Return and Refund Policy.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. However, cancellation cannot be guaranteed once processing or shipment has begun.
If an order cannot be canceled, you may be eligible to request a return under our Return and Refund Policy.
Nothing in this section limits any cancellation rights you may have under applicable law.
9. Customer Information and Accuracy
You are responsible for providing accurate, complete, and current information when placing an order, including your name, email address, phone number, billing details, and shipping address.
Burlap Birch is not responsible for delivery issues caused by incorrect information supplied by a customer, except where responsibility cannot lawfully be excluded.
If you identify an error in your order information, please contact us as soon as possible.
10. Privacy and Personal Information
Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored, and shared.
We use customer information as reasonably necessary to process orders, arrange shipping, provide customer support, prevent fraud, and meet applicable legal obligations.
Please review our Privacy Policy for additional information about your privacy rights and our data practices.
11. Intellectual Property
Unless otherwise indicated, the content on our website, including text, graphics, logos, photographs, designs, and other materials, is owned by or used with permission by Burlap Birch and may be protected by intellectual property laws.
You may not reproduce, distribute, modify, publish, or commercially exploit website content without appropriate authorization, except where permitted by applicable law.
12. Third-Party Services and Links
Our website may use third-party payment providers, shipping services, and other external services. We may also provide links to third-party websites for convenience.
Third-party services may be governed by their own terms and privacy policies. We encourage you to review those policies before using the relevant services.
We are not responsible for independent third-party websites or services except to the extent required by applicable law.
13. Website Availability
We aim to keep our website available and functioning properly. However, uninterrupted access cannot be guaranteed.
Maintenance, technical issues, security incidents, or circumstances beyond our control may temporarily affect website availability.
We may update or modify website features and content when reasonably necessary, subject to applicable law.
14. Limitation of Liability
To the extent permitted by applicable law, Burlap Birch will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights and remedies.
These terms do not affect any mandatory rights you may have under the laws applicable to your purchase.
15. Indemnification
To the extent permitted by applicable law, you agree not to misuse our website or services and to be responsible for losses arising from your unlawful use of the website or your violation of these terms.
Nothing in this section creates obligations that cannot lawfully be imposed on you.
16. Governing Law
These Terms of Service are subject to the applicable laws governing the relevant transaction and the rights of the parties.
Nothing in this section is intended to deprive consumers of mandatory protections available under the laws that apply to them.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website, services, or legal obligations.
Updates will be published on this page with a revised “Last Updated” date. Your continued use of our website after an update does not remove any rights you may have under applicable law.
18. Contact Information
If you have questions about these Terms of Service, your order, or our website, please contact us:
Store Name: Burlap Birch
Email: Support@BurlapBirch.com
Phone: +1 859-300-3218
Business Address: 3565 Nicholasville Rd I-933, Lexington, KY 40503, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Thank you for choosing Burlap Birch. We appreciate your business and look forward to serving you.