Privacy policy

Last Updated: October 17, 2026

At Burlap Birch, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, or contact our customer support team.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

Order Information

  • Products purchased
  • Order number and transaction details
  • Shipping and delivery information
  • Return and refund requests

Payment Information

Payments are processed through the payment methods and payment service providers available at checkout. We may receive payment-related information necessary to confirm and manage your transaction. Full payment card details are generally handled by the relevant payment provider rather than stored directly by us, where applicable.

Technical Information

When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited, and website usage data. This information may be collected through cookies and similar technologies.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.
  • Arrange shipping and delivery.
  • Send order confirmations and shipping updates.
  • Process eligible returns, refunds, and exchanges.
  • Respond to customer questions and support requests.
  • Maintain, operate, and improve our website.
  • Detect and prevent fraud, unauthorized activity, and security issues.
  • Comply with applicable legal and regulatory obligations.
  • Send promotional communications where permitted by law and, when required, with your consent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and improve the shopping experience.

Third-party services integrated into our website may also use cookies or similar technologies according to their own privacy policies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where legally required, we will seek consent before using non-essential cookies or similar tracking technologies.

4. How We Share Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment processors to handle transactions.
  • Shipping and delivery providers to fulfill orders.
  • Website hosting and technology providers to maintain our website.
  • Customer support and communication service providers.
  • Analytics, security, and fraud-prevention providers, where applicable.

These providers may process information only as necessary to provide their services or as otherwise permitted by law.

We may also disclose information when required by law, legal process, or a valid request from an authorized government authority, or when reasonably necessary to protect our rights, customers, and business.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, manage returns and refunds, maintain business records, resolve disputes, and comply with applicable legal obligations.

When information is no longer needed, we will take reasonable steps to delete it, securely dispose of it, or anonymize it where appropriate and permitted by law.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of certain personal information.
  • Object to or request restrictions on certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing emails by using the unsubscribe link or contacting us.
  • Request a copy of certain personal information in a portable format, where applicable.

Some information may need to be retained to complete transactions, comply with legal obligations, prevent fraud, or resolve disputes.

To submit a privacy request, please contact us using the details provided below.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. These websites and services operate under their own privacy policies and practices.

Burlap Birch is not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy policies before sharing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children where doing so would violate applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

10. International Data Transfers

Depending on where you live and which service providers we use, your information may be processed or stored in countries other than your own.

Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:

Store Name: Burlap Birch
Email: Support@BurlapBirch.com
Phone: +1 859-300-3218
Business Address: 3565 Nicholasville Rd I-933, Lexington, KY 40503, United States

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

We are committed to handling your personal information responsibly and addressing privacy-related questions in a timely manner.